What we collect
Information you give us. When you call, text or submit a form, we collect your name, phone number, email address if provided, service address or ZIP code, and a description of your situation. Calls and texts to 844-543-5757 may be recorded or transcribed for quality and dispatch accuracy.
Information collected automatically. Like most websites, this site records standard web server logs (IP address, browser type, pages viewed, referring page, timestamps) and may use analytics tools such as Google Analytics and Microsoft Clarity, which set cookies and collect usage data to help us understand how the site is used. You can control cookies through your browser settings.
How we use it
To dispatch and coordinate restoration services you request, which means sharing your contact and service details with the independent restoration contractor routed to you; to follow up on your request; to measure and improve the site and our service; to comply with legal obligations; and to protect against fraud and misuse.
How we share it
With the restoration contractor assigned to your request, so they can contact you and perform the work. With service providers who help us operate, such as hosting, telephony, analytics and email providers, under agreements that limit their use of the data. When required by law or to protect rights and safety. We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing.
Text messages
If you text us or consent to be contacted by text, we may send messages about your request. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to texting is not a condition of service.
Retention and security
We keep request information as long as needed to provide the service and meet legal and record-keeping requirements, then delete or anonymize it. We use reasonable administrative and technical safeguards; no method of transmission or storage is completely secure.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to legal retention requirements, by emailing info@helpmenow.com. Washington residents have rights under state law regarding certain categories of personal data; contact us with any request and we will respond within the time the law requires.
Children
This site is intended for adults and we do not knowingly collect information from children under 13.
Changes
We may update this policy; the effective date at the top will change when we do.
Contact
Help Me Now Inc, 1915 140th Ave NE #1699, Bellevue, WA 98005. info@helpmenow.com. 844-543-5757.